Rules and Regulations
1. GOLDEN RULE: Students should speak in English or French ONLY at school to promote a good learning environment. Remember, you are here to learn English or French
2. Students must be polite and tolerant with the other students in class. We live in a multicultural country; therefore, we should make an effort to learn from others’ cultures and enrich our own.
3. Classes start at 9:00 am or 1:30 pm. Students must arrive ten (10) minutes prior to the start time of your class, and come back to class in a timely manner after scheduled breaks.
4. In order to proceed to the next level, students must obtain a final mark of 70% or more, and must have attended the course for 17 days or more during the session. If students miss more than three (3) days of school, they will not be promoted to the next level. At this school, attendance is mandatory.
5. In case of absence, please inform your teacher and M.I.I.L.A. staff. A valid reason must be provided.
6. Students are expected to purchase their books and workbooks within the first two (2) days of the session. Each student must have their own books.
7. The use of cellular phones is forbidden in the classroom.
8. Food and beverages are forbidden in the classroom; they are only allowed in the student lounge and the kitchen.
9. Students who speak languages other than ENGLISH OR FRENCH at school or behave inappropriately will receive a penalty from the admissions office. Student dismissal can result.
10. Please note that non-attendance is not a valid reason to obtain a refund.
11. All official documents MUST be requested 48 hours in ADVANCE.
12. At the end of their sessions, students must submit a complete Certificate Request Form (available at the admissions office) in order to obtain their certificates of completion. Certificates will be issued within two (2) business days following reception of the request form.
13. In Montreal, we promote recycling in an effort to preserve our environment. We encourage students to separate their recyclable items (paper, plastic, glass & cans) in the kitchen. If you are not familiar with this practice, ask us and we will gladly explain the system to you.
14. Students should follow and respect the rules of their homestays or residences at all times.
15. M.I.I.L.A is not responsible for forgotten or lost items at the school, homestays or residences.
16. Students must provide a VALID reason for seeking alternate accommodation.
17. M.I.I.L.A is not responsible for students who are absent from school or supervised activities.
18. Downloading files from the internet at homestays or residences is forbidden. Students will be responsible for additional charges incurred.
19. Medical insurance is mandatory during your studies at M.I.I.L.A. If you do not purchase a medical insurance plan from M.I.I.L.A., you must absolutely obtain one elsewhere.
20. Smoking, drinking alcohol and drug consumption are strictly forbidden in the building and on the outdoor patio.r courses, or an Attestation of Studies if you have failed your level. In order to receive either of these documents, you must complete and submit the appropriate request forms, which are available at the Admissions Office. All Certificates of Completion and Attestations of Studies will be issued within two (2) school days of your request. Please note that there will be a fee of CAD $15 if you need us to re-issue a document.
Problem Resolution Policy
STEP 1: Try to informally resolve the problem with the person with whom you have a problem. You may bring another person of your choice for support and quiet encouragement. If you are still dissatisfied, notify the person with whom you have a problem that you will be taking the problem to the next step.
STEP 2: Request a meeting with the Director of Studies to discuss the problem, review what occurred during Step 1 and discuss your proposed resolution. If you are still dissatisfied, notify the Director of Studies that you would like to request a Board of Director review to resolve the issue and move on to Step 3.
STEP 3: A meeting of the Board of Directors will convene at a time to be determined by the Board of Directors. This meeting will be conducted in private. They will call you or related personnel if they think it will help resolve the problem. The committee will make recommendations for a win-win resolution and forward these recommendations to all the involved parties. If either you or the person with whom you have a problem is not satisfied with the recommendations of the Board of Directors, the next step in the process, an appeal must be requested within five (5) school days* after the Board of Directors’ recommendations were received. If not, the resolution process is closed and there is no appeal.
STEP 4: The matter can be addressed to Languages Canada and will be handled according to their problem resolution rules and policies. Decisions at this level are final.
*School Day: any Monday through Friday that all normal school business is conducted, both in the classroom and in the administrative offices.
Certificates and Attestations
At the end of your stay with us at M.I.I.L.A., you are entitled to receive a Certificate of Completion if you have successfully completed your courses, or an Attestation of Studies if you have failed your level. In order to receive either of these documents, you must complete and submit the appropriate request forms, which are available at the Admissions Office. All Certificates of Completion and Attestations of Studies will be issued within two (2) school days of your request. Please note that there will be a fee of CAD $15 if you need us to re-issue a document.